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Customer Services – 5 Mistakes to avoid!

Thursday, July 21, 2016 6:59:57 AM Europe/London

As we have said customer service is the lifeline of your business & your success heavily depends on the same.

However, whether you are an individual or a giant business house you still make fairly fundamental mistakes with customer services.
 

professional eBay listing templates

In this blog you will read about 6 common customer service mistakes to avoid. Let’s see what they are.

1. You rely on old methods

You still insist your customer to use old methods to engage & interact with you. Time is changing quickly. Introduce fast & reliable channels to communicate with your client effectively. You can go for social media channels also.

2. Too slow to respond

Responding clients on a slow note is the most annoying thing that everyone does. Be completely open & transparent when you interact with your clients. Set an automated acknowledgment email to let know the client that their query is received & it will acted upon fast.

3. You stick to your policies stiffly

Policies are drafted to smoothen the functioning of your company they must not trouble clients. if they are doing so then you need to immediately change them & make them flexible as per your company & clients requirements.

4. Strong support team

Your team needs to know that clients come first it is because of them that your whole system functions. Train them to listen & act according. Give them liberty to take decisions on their own. Don’t make them run between management & clients.

5. You forget them soon

Once the deal is closed you go into void. It becomes very difficult to contact you. Even if you are available you don’t act responsibly. Stop doing this. It will ruin your business. The supposed eCommerce platform may terminate your account also.

Quick Tips:

  • Be personal with your clients
  • Show some personality in communication
  • Set up a small team to handle high volume of queries
  • Send polite automated response
  • Don’t go in void, respond quickly
  • Return or refund in friendly way

Along with customer services you need to have equally smart professional eBay templates for your store to engage more buyers & ultimately more sales with revenue.

We can help you with selecting a beautiful theme for your eBay shop design that will generate & convert leads for you, attract buyers to give pleasing shopping experience.

Get in touch with us today & browse our category base ready to use theme templates.

Posted in Templates design By ebay seller

3 Tips to select the Best Theme for your eBay Shop Design!

Friday, July 15, 2016 10:21:12 AM Europe/London

Are you planning to set up a new eBay eCommerce store or in a move to redesign the one you already have? Either way, you will need a beautiful theme to decorate your store so that your store stands out of the millions.

So, how will you do that? How will you select a theme for your store out of thousands of them available? Read about it in this blog.

Professional eBay template

#Tip 1

Take a look at the collection. Match your theme with your business. If you deal in automobile parts then search for the same. Obviously you are not going to go after a pet theme. But see that the theme selected best fits your requirements. You can make changes with colors & graphics if you want.

#Tip 2

The theme shall be versatile with features to attract your buyers. Remember your eBay shop design & its features are virtual salesman. They will sell on your behalf. They are the one with whom your buyer will come across on first hand.

#Tip 3

Evaluate the theme you select with all angels. The theme shall be contemporary, user friendly & revenue generating. If the theme is not as per your requirement then get rid of it & try other. You only get one chance to impress your buyer & it is for sure you don’t want to lose it.

After this short conversation you might feel like being a seller on eBay. But before jumping in this pool you need to have good product line, professional eBay templates for your store, friendly shipping & return policy & above all the buyer oriented thoughts to be successful seller.

We can help you with selecting a beautiful theme for your eBay shop design that will generate & convert leads for you, attract buyers to give pleasing shopping experience.

Get in touch with us today & browse our category base ready to use theme templates.

Posted in Templates design By ebay seller

6 Common Mistakes You Do with Customer Services!

Saturday, March 26, 2016 6:38:56 AM Europe/London

And these 6 factors are highly affecting your online business because you are not fair with your customer in terms of support & after sales services. In this blog, we have narrated 6 big mistakes sellers make while giving customer support services. Read them below.

#1 Using Traditional Methods

You still rely on old & outdated methods of communicating with your buyers like phone call & emails. It’s time to give them a break. Use LIVE chat on your eBay store, use social media platforms to engage & interact with your buyers. You can also go for smartphone apps to communicate with your buyers instantly.

#2 Your Response time is not quick

That means you don’t take your buyers seriously, that means you are just after their money, that means you were just entertaining them to grab an order etc. all this means the same.

What next? Be quick, answer them immediately. If you do find any solution instantly just acknowledge them that their query is received & you have started working on it.

eBay shop design

#3 Your Support Team is not at all supportive 

We don’t advise you to setup a world class customer services portal but at least, employ an experienced workforce so that they deliver solutions to the buyers on the spot & on time. Train your staff to take minor decisions on your behalf when they deal with buyers.

#4 You forgot your buyer after they gave order

Sellers tend to do this very frequently after they receive money they behave like everything is in their control. But that’s not the case every time. The real exercise starts after a buyer buys from you.

Maintain a record privileged buyers so that you can provide them with a personalized & tailored after sales services.

#5 Being Inhuman

Give a personalized experience to the buyers at every moment when they are with you. Pamper them the most, make them feel special. Don’t leave it upto automated answering or mailing systems. Buyers are real humans & they are more interested in dealing with a human being on the other side instead of a machine or software.

#6 You behave insensitively when it comes to business policy

Business policies are the measure that ensures scalability of your business. But they should not be rigidly interpreted on buyers when it comes to returns or refunds.

You will have to go out of your business policy boundaries to build a strong relationship with your buyers. It’s important to make the buyer feel comfortable.

Hence, if you are selling online then you will have to take care of these 6 things when you deliver support services to your buyers. If you need more info on how to serve better to your buyer then our customer service expert team is there to help you.

Contact us & get in touch with them immediately.

Along with customer services our expert team has efficient crafted intelligent eBay shop design to deliver sales, revenue & excellent after sales services.

Browse the biggest collection of ready to use category based eBay shop templates.

Posted in Templates design By eBaySellerTemplates
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