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Customer Services – 5 Mistakes to avoid!

Thursday, July 21, 2016 6:59:57 AM Europe/London

As we have said customer service is the lifeline of your business & your success heavily depends on the same.

However, whether you are an individual or a giant business house you still make fairly fundamental mistakes with customer services.
 

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In this blog you will read about 6 common customer service mistakes to avoid. Let’s see what they are.

1. You rely on old methods

You still insist your customer to use old methods to engage & interact with you. Time is changing quickly. Introduce fast & reliable channels to communicate with your client effectively. You can go for social media channels also.

2. Too slow to respond

Responding clients on a slow note is the most annoying thing that everyone does. Be completely open & transparent when you interact with your clients. Set an automated acknowledgment email to let know the client that their query is received & it will acted upon fast.

3. You stick to your policies stiffly

Policies are drafted to smoothen the functioning of your company they must not trouble clients. if they are doing so then you need to immediately change them & make them flexible as per your company & clients requirements.

4. Strong support team

Your team needs to know that clients come first it is because of them that your whole system functions. Train them to listen & act according. Give them liberty to take decisions on their own. Don’t make them run between management & clients.

5. You forget them soon

Once the deal is closed you go into void. It becomes very difficult to contact you. Even if you are available you don’t act responsibly. Stop doing this. It will ruin your business. The supposed eCommerce platform may terminate your account also.

Quick Tips:

  • Be personal with your clients
  • Show some personality in communication
  • Set up a small team to handle high volume of queries
  • Send polite automated response
  • Don’t go in void, respond quickly
  • Return or refund in friendly way

Along with customer services you need to have equally smart professional eBay templates for your store to engage more buyers & ultimately more sales with revenue.

We can help you with selecting a beautiful theme for your eBay shop design that will generate & convert leads for you, attract buyers to give pleasing shopping experience.

Get in touch with us today & browse our category base ready to use theme templates.

Posted in Templates design By ebay seller

3 Tips to select the Best Theme for your eBay Shop Design!

Friday, July 15, 2016 10:21:12 AM Europe/London

Are you planning to set up a new eBay eCommerce store or in a move to redesign the one you already have? Either way, you will need a beautiful theme to decorate your store so that your store stands out of the millions.

So, how will you do that? How will you select a theme for your store out of thousands of them available? Read about it in this blog.

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#Tip 1

Take a look at the collection. Match your theme with your business. If you deal in automobile parts then search for the same. Obviously you are not going to go after a pet theme. But see that the theme selected best fits your requirements. You can make changes with colors & graphics if you want.

#Tip 2

The theme shall be versatile with features to attract your buyers. Remember your eBay shop design & its features are virtual salesman. They will sell on your behalf. They are the one with whom your buyer will come across on first hand.

#Tip 3

Evaluate the theme you select with all angels. The theme shall be contemporary, user friendly & revenue generating. If the theme is not as per your requirement then get rid of it & try other. You only get one chance to impress your buyer & it is for sure you don’t want to lose it.

After this short conversation you might feel like being a seller on eBay. But before jumping in this pool you need to have good product line, professional eBay templates for your store, friendly shipping & return policy & above all the buyer oriented thoughts to be successful seller.

We can help you with selecting a beautiful theme for your eBay shop design that will generate & convert leads for you, attract buyers to give pleasing shopping experience.

Get in touch with us today & browse our category base ready to use theme templates.

Posted in Templates design By ebay seller

Facts you need to know about eBay - An eCommerce Giant!

Friday, March 4, 2016 4:30:25 AM Europe/London

Everyone knows who, what, where, and when of eBay. Apart from being a gigantic buying & selling hub eBay is pretty much interesting to know about. Today in this blog our expert team has brought in some facts that will amaze you. So let’s get started with them: 

The first item sold on eBay……… 

The 1st item listed on eBay was a broken laser pointer. A broken one, yes we aren’t kidding. It was back in 1995 when a computer programmer Omidyar listed it & got $14.83 for the same. Isn’t it interesting? Try it today & see what you get?

eBay was originally an auction web before it flourished into an eCommerce marketplace.

The original registration of eBay was with the name “cho bay” and later went on for echobay.com but the name was already registered hence Omidyar shortened it to “eBay.com” removing “cho”.

eBay hosted 250,000 items for sale online in 1996 & in the next year that is 1997 it was 24,000,000. Do you know how much the growth amounts to? 9600% & it is the highest recorded growth in eCommerce industry. 

Total sales volume per year on eBay is 60 billion dollars & that is truly astounding.

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Let us assume that eBay is a country…..then it would be

  • The 65th largest economy in the world
  • Ranked 13th on population census being 13th most populous country in the world.
  • A country with 89.5 million residents because these are the monthly active users on eBay.

Now, that was something mind bending. Isn’t it?

About eBay categories…………

eBay has largest category in computers, technology, home & gardening products, clothes & accessories.

  • Computers & Technology tops with approx 4 million visitors monthly with sales of $2.5 billion every quarter.
  • Then comes Home & gardening products with approx 3.5 million visitors monthly with sales of $1.5 billion every quarter.
  • And finally clothes & accessories sums upto 5 million visitors monthly with sales of $1.5 billion every quarter.

Read some interesting stats about what is sold in US alone:

  • Every 6 seconds a pair of shoe is sold.
  • Every 8 seconds home products are sold.
  • Every 25 seconds a game console is sold.
  • Every 60 seconds a mobile phone is sold.
  • Every 45 seconds a home appliance is sold.
  • Every 17 seconds clothing products are sold.

How eBay makes money?

Sellers make money by selling products or services, but eBay makes money by charging fees on listings listed by sellers.

The variety of fees include insertion fees, fees on total sales made by seller amount to approx 9%, and small amounts to highlight listings text in search, to buy extra time for listings, for extra images etc.

The approximate revenue of eBay from the fee is a whopping $4,461,844,000!!!!!!! 

eBay bough PayPal in 2008 for approx $1.5 billion. 

Payment methods that eBay uses are PayPal, Propay, Moneybookers, Paymate and through online merchant bank account. 

eBay turns down google checkout, cash, bank checks or money orders as payment methods by simply saying that “they are not secured for our marketplace”.

Hence, after all these mesmerizing figures & stats if you feel like being a seller on eBay we won’t be surprised. But before jumping in this pool you need to have good product line, professional eBay templates for your store, friendly shipping & return policy & above all the buyer oriented thoughts to be successful seller.

We can help you with all these things by designing a perfect eBay shop design that will generate & convert leads for you, attract buyers to give pleasing shopping experience. 

Get in touch with us today & browse our category base ready to use templates

Posted in Templates design By eBaySellerTemplates
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